Refund and Cancellation Policy

Policy details

Effective Date: October 15, 2026
Website: https://newyears-eve.com
Operated by: Web Apps LLC

1. General Policy

All sales of paid event listings, premium upgrades, sponsorships, advertisements, and promotional services purchased directly through NewYears-Eve.com are final and non-refundable, except where a refund or other remedy is required by applicable law.

By completing a purchase, you acknowledge the applicable pricing, services, terms, and refund conditions disclosed at checkout.

2. Non-Refundable Services

The following are non-refundable purchases:

• Paid event submissions and event listings.
• Basic, Pro, VIP, and other paid listing packages.
• Premium event listing upgrades.
• Sponsored event promotions.
• City sponsorship placements.
• Featured event placements.
• Sponsored ranking or rotation placements.
• Promotional advertising campaigns.
• Other clearly identified paid marketing services.

This policy applies regardless of whether the purchaser achieves their desired advertising or commercial results.

3. Event Cancellation or Postponement

If an organizer cancels, postpones, relocates, or materially changes an event, fees previously paid to NewYears-Eve.com for listing or advertising services remain non-refundable, except as required by law.

The organizer is responsible for addressing attendee inquiries, ticket refunds, and other obligations resulting from event changes.

A cancelled or postponed event does not automatically cancel an advertising agreement.

The organizer should promptly update the event listing to prevent misleading visitors.

4. Advertising Performance

We do not guarantee ticket sales, attendance, impressions, clicks, conversion rates, revenues, or return on investment unless a particular measurable obligation is expressly stated in an applicable written agreement.

Lower-than-expected advertising performance does not create a refund entitlement.

Where a specific deliverable is contractually guaranteed, the applicable purchase terms and mandatory legal remedies govern any failure to provide it.

5. Sponsorship Cancellation

A sponsor may request that an advertisement be discontinued or removed.

Removal or cancellation at the sponsor's request does not entitle the sponsor to a refund or replacement advertising period.

Unused portions of a sponsorship do not have cash redemption value.

6. Listing Rejection or Removal

We may reject or remove listings that violate our Terms, contain materially misleading information, infringe legal rights, or create legal or security risks.

Where removal results from the purchaser's violation of our policies, the purchase is not ordinarily refundable.

If Web Apps LLC declines to provide a purchased service for reasons unrelated to customer misconduct, or materially fails to provide a contracted service, we will evaluate and provide remedies as required by the contract and applicable law.

7. Third-Party Ticket Purchases

NewYears-Eve.com generally does not sell admission tickets to third-party events.

Ticket purchases are completed with independent event organizers or ticketing providers.

We cannot process refunds for payments made directly to those third parties.

Ticket buyers must contact the seller identified at checkout for refunds, cancellations, disputes, and admission issues.

The third-party seller's policies and applicable consumer laws govern those transactions.

8. Duplicate or Unauthorized Charges

If you believe you were charged twice, charged an incorrect amount, or experienced an unauthorized transaction, contact us promptly.

Please provide your order reference, transaction date, and the email associated with your purchase.

We will investigate legitimate billing errors and make corrections where appropriate.

Do not send complete credit card numbers or card security codes.

Nothing in this Policy limits lawful payment dispute or chargeback rights.

9. Refund Exceptions Required by Law

Nothing in this Policy excludes or limits remedies required by applicable consumer protection, payment, contract, or other mandatory laws.

Where a refund is legally required, that obligation takes precedence over the general no-refund provisions.

Any voluntarily approved exception must be confirmed by Web Apps LLC in writing and does not establish an ongoing entitlement for other transactions.

10. Customer Acknowledgment

Before making a payment, purchasers must review the service description, price, applicable advertising period, and non-refund conditions.

By confirming the purchase, the customer agrees:

"I understand that paid event listings, upgrades, sponsorships, and advertising purchases are final and non-refundable, except where required by applicable law."

11. Contact

Web Apps LLC Operator of NewYears-Eve.com / NYE Global

Website: https://newyears-eve.com